Refund and Returns Policy
At files4cnc.com, we offer digital products only. Because digital files are delivered instantly and can be copied, we do not accept returns or issue refunds once a file has been downloaded — unless the product does not match the description or contains a technical error.
Non-Returnable Items
Due to the nature of digital downloads, we cannot track whether the files have been duplicated or shared. Therefore, all sales are final and non-refundable unless the following exception applies:
- The file does not match the description or preview images in the product listing
- The file contains a technical error that prevents its proper use
How to Request a File Fix or Replacement
If you encounter any issue with a purchased file, such as missing parts, incorrect formatting, or mismatch with the product description:
- Contact us through the Contact Us page
- Or email us directly at: support@files4cnc.com
We will respond and, if applicable, provide a corrected version of the file within 2 business days.
Custom Modifications
We do not offer customization or file adaptation services. Our digital products are sold as-is, as described in the product listing. This includes:
- No resizing upon request
- No breakdown into parts or layers beyond what's included
- No file format conversion beyond what's provided
Final Note
Please make sure to read the product description carefully before purchasing. If you have any questions about compatibility or file content, contact us before downloading.
Last updated: June 2025
